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Industry
Mining
Challenge
Managing compliance for over 140 personnel across 50+ mine sites in QLD, NSW, and NT, Frontline Equipment Maintenance faced significant hurdles while relying on Excel for site-specific compliance.
Results
When Frontline Equipment Maintenance brought in GO! Site Ready, things changed fast. What used to take five minutes now takes two, and reports are landing well before Monday
Key Product
GO! Site Ready Business Plan
Frontline Equipment Maintenance
Frontline Equipment Maintenance provides specialised industrial repair and maintenance services, primarily for the mining sector. Based in Mackay, Queensland, the company leverages over 60 years of combined industry experience in maintaining complex mining equipment, ensuring operational efficiency and reliability for its clients.The Challenge
In mining, a missed expiry can cost you a shift - and a reputation. Frontline Equipment Maintenance, specialising in field service & maintenance, knows this all too well, mobilising over 140 people across more than 50 mine sites in QLD, NSW, and NT.
Before GO! Site Ready, managing the strict site-specific compliance with Excel led to missed expiries, costly gate turnarounds, and frantic 5:30 a.m. calls.
The Solution
When Frontline Equipment Maintenance moved to GO! Site Ready, the change was immediate: five minutes became two, reports landed before Monday, and compliance found a steady rhythm.
People and vehicles are tracked in one place with proactive alerts, so the team works ahead instead of scrambling. If a gate query comes up, Brad sorts it on the spot.
The same discipline guides scheduling. Together with the GO! Site Ready team, Frontline shaped a web-based scheduler that replaces Excel and works anywhere.
“I can be fishing on a Saturday and answer a roster question in seconds on my phone. No remote logins. No lugging a laptop.”
Targeted SMS and email sit alongside the roster, so the right crews get the right message without hunting through a phone book.
Compliance, scheduling, and comms now operate as one system - preventing problems before they happen and giving Frontline calm control on even the busiest weeks.
A Partner that Listens - and Builds
A prime example of this collaboration is the scheduler. Frontline brought their real-world challenges - managing multiple sites, shifting rosters, vehicle servicing, purchase orders, and even flights - and the PIAGO team worked closely with them to shape a web-based scheduler that handles all these moving parts. It was built to reflect how crews actually move, not how a rigid system might dictate. This collaborative approach ensures that features are not just added, but truly fit the operational needs of contractors.
Frontline Equipment Maintenance’s relationship with GO! Site Ready is straightforward: raise an issue, talk it through, make a change, and keep moving. It’s regular check-ins to look at how the work actually happens, quick tickets with clear next steps, and a shared focus on removing friction. If something takes five clicks, they work it down.
“We feel valued and heard. They’re proactive and approachable at every level. We suggest, they build, it gets better for everyone.”
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Time Back, Stress Down
“We’ve saved hours and hours - every month. Payroll isn’t chasing timesheets like they used to. Comms are faster. Reporting is automatic. It’s our central nervous system now.”
The time comes from a few places working together. Scheduled compliance reports land before the week starts, so the team works ahead instead of trawling spreadsheets. Targeted SMS and email reach the right crews with the right message, which cuts the chasing - especially for daily timesheet nudges. When a gate query pops up, profiles and documents are on the phone, so it’s solved in seconds, not hours. And the web-based scheduler removes the drag of remote logins and spreadsheet wrangling, making it quicker to allocate people, shifts, and vehicles.
The Results
Over the last three to four years, gate turnarounds caused by internal error have been effectively eliminated. The team saves countless hours each month across reporting, rostering, timesheet chasing, and comms, and they’ve gained mobile-first agility - proving compliance or solving a roster in seconds from anywhere. The result is a calmer, more consistent operation where everyone knows their role.
“It’s not just the product,” Brad says. “It’s what it lets us do elsewhere - grow, improve relationships, and spend more time with our people.”
Frontline Equipment Maintenance wanted less chaos and more control. GO! Site Ready made that the new normal - so they can be the contractor everyone calls, with a team ready for every site, every time.
